Last Updated: September 10, 2026
This TCPA Consent, Privacy & SMS Communication Policy explains how Aspen Grove Hospice (“we,” “us,” or “our”) may communicate with you by telephone, text message (SMS/MMS), or email when you contact us, request information about our services, become involved in the care of a patient, or otherwise provide your contact information to us.
Please review this policy before submitting your information through our Website, intake forms, telephone communications, or other channels.
If you have questions about this policy or your communication preferences, contact Aspen Grove Hospice at (720) 999-9854.
When You Provide Your Phone Number Or Email Address
When you voluntarily provide Aspen Grove Hospice with your phone number, email address, or other contact information, you authorize us to use that information to communicate with you as permitted by applicable law and according to the preferences or consent you provide.
Depending on your relationship with Aspen Grove Hospice, communications may relate to:
- Questions or inquiries about hospice services
- Requests for information
- Hospice admissions or eligibility discussions
- Ongoing care of you or a loved one
- Care coordination
- Appointment or visit scheduling
- Medication, equipment, or service coordination
- Administrative matters
- Family support
- Bereavement support and grief resources
- Patient or family satisfaction surveys
- Requests for feedback or reviews
- Important updates regarding our services, hours, or contact information
- General hospice or end-of-life care information
- Other communications you request or authorize
Communications may come from members of the Aspen Grove Hospice care team, intake team, administrative staff, or authorized service providers that help us facilitate communications.
How We May Contact You
Depending on your consent, relationship with us, and applicable law, Aspen Grove Hospice may communicate with you through:
- Telephone calls
- Voicemail
- Text messages, including SMS or MMS
- Other electronic communication methods you request or authorize
Automated dialing technologies or prerecorded or artificial voice messages may be used only when permitted by applicable law and when any required consent has been obtained.
SMS Text Messaging Consent
When you provide a mobile phone number and consent to receive text messages, Aspen Grove Hospice may communicate with you through conversational text messaging.
These text messages may include:
- Responses to questions or requests for information
- Hospice service inquiries and follow-up
- Scheduling or visit coordination
- Care coordination and administrative communications
- Medication, equipment, or service coordination
- Family or caregiver communications
- Bereavement support or grief resources
- Other messages related to your relationship or communication with Aspen Grove Hospice
Text messaging is intended primarily for conversational, person-to-person communication between you and members of our team.
Message Frequency
Message frequency varies based on your relationship with Aspen Grove Hospice, the nature of your communications, and whether you initiate or continue conversations with our team.
You may receive an initial message after opting in, followed by additional messages as needed to respond to or support your communications with Aspen Grove Hospice.
Message And Data Rates
Aspen Grove Hospice does not charge you a separate fee to send or receive text messages.
However, message and data rates may apply according to your wireless service plan. Your mobile carrier or other service provider may charge you for SMS or data usage.
How To Opt Out Of Text Messages
You may stop receiving text messages from Aspen Grove Hospice at any time.
To opt out, reply STOP to the text message conversation.
You may also use other commonly recognized opt-out words, including QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, where supported by the applicable messaging platform.
After opting out, you may receive one final confirmation message acknowledging your request. No additional text messages will be sent from that messaging conversation unless you subsequently opt in again.
Because Aspen Grove Hospice uses conversational person-to-person messaging, an opt-out request may apply to the specific text conversation and phone number associated with that member of our team.
You may also call us at (720) 999-9854 to update your communication preferences.
How To Get Help
For assistance with text messaging, reply HELP to a text message from Aspen Grove Hospice.
You may also contact us directly at (720) 999-9854.
Consent Is Voluntary
Your consent to receive text messages is voluntary.
Consent to receive text messages is not a condition of receiving hospice services from Aspen Grove Hospice.
You may choose another available communication method at any time.
Mobile Information And Privacy
Aspen Grove Hospice respects the privacy of your mobile information and text messaging consent.
Mobile opt-in information and text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell, rent, or disclose your mobile opt-in information or text messaging consent to third parties for their own marketing or promotional use.
We may share limited information with telecommunications carriers, messaging platforms, technology providers, and other service providers when necessary to facilitate, deliver, maintain, or support communications with you.
These providers may receive information only as necessary to perform services on our behalf or as otherwise permitted or required by law.
For additional information about how Aspen Grove Hospice collects, uses, and protects personal information, please review our Privacy Policy.
Healthcare Information, Privacy And HIPAA
Aspen Grove Hospice is a healthcare provider and takes the privacy of health information seriously.
Certain health information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable regulations, and other federal or state privacy laws.
Aspen Grove Hospice uses reasonable safeguards when communicating electronically. However, standard text messaging and email may not always be secure communication methods.
Information sent through text or email may potentially be viewed by another person who has access to your device, account, or communications.
Please use discretion when sending sensitive personal or medical information electronically.
When appropriate, Aspen Grove Hospice may recommend continuing a conversation by telephone, in person, or through another available communication method.
For more information about how protected health information is handled, please review Aspen Grove Hospice’s applicable Notice of Privacy Practices.
Medical Emergencies
Do not use text messaging, email, Website forms, or other electronic communications for medical emergencies.
If you are experiencing a medical emergency, call 911.
Your Communication Preferences
You may ask Aspen Grove Hospice to communicate with you through a particular available method or to stop using certain communication methods, subject to applicable healthcare, legal, and operational requirements.
To update your preferences, you may:
- Reply STOP to a text message to opt out of that text messaging conversation
- Call (720) 999-9854
- Write to us at the address listed below
Withdrawing consent for optional electronic communications will not affect your eligibility for or receipt of hospice services.
However, changing your communication preferences may affect how Aspen Grove Hospice can provide non-essential communications such as surveys, feedback requests, general information, or other optional messages.
Your Confirmations
When you provide contact information to Aspen Grove Hospice, you represent that:
- You are authorized to provide the telephone number or email address you submit
- The contact information you provide is accurate to the best of your knowledge
- You will notify us if your telephone number or email address changes or is no longer associated with you
- If you provide contact information belonging to another person, you have appropriate authorization to do so
Telephone Call Recording And Monitoring
Aspen Grove Hospice may record or monitor telephone calls for purposes such as quality assurance, staff training, documentation, security, or care coordination when permitted by applicable law.
When legally required, appropriate notice or consent will be provided before recording.
Third-Party Communication Providers
Aspen Grove Hospice may use authorized telecommunications carriers, messaging platforms, email providers, and other technology vendors to facilitate communications.
Use of these providers does not authorize them to use your mobile opt-in information or text messaging consent for their own marketing or promotional purposes.
Carrier Responsibility
Wireless carriers are not responsible for delayed or undelivered text messages.
Delivery of electronic communications may depend on your device, wireless carrier, internet service provider, technology platform, or other systems outside Aspen Grove Hospice’s control.
Changes To This Policy
Aspen Grove Hospice may update this policy from time to time to reflect changes in our communication practices, technology, operations, or applicable requirements.
When changes are made, we will post the revised policy on this page and update the “Last Updated” date.
We encourage you to review this policy periodically.
Related Policies
For additional information, please review:
Contact Us
If you have questions about this policy, text messaging, privacy, or your communication preferences, please contact:
Aspen Grove Hospice
14001 E Iliff Ave #204
Aurora, CO 80014
Phone: (720) 999-9854
