Effective Date: September 10, 2026
1. Introduction
Aspen Grove Hospice (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or communicate with us through available contact methods, including forms, email, telephone, and text messaging.
By using our Website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
2.1. Information You Provide Directly
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or inquiry form
- Request information about hospice services
- Provide your name, email address, phone number, or other contact information
- Communicate with us by phone, email, text message, or through the Website
- Request family support, bereavement information, or other resources
- Sign up for email updates or other communications, when available
- Submit information through surveys or other Website forms
- Provide information to us for another purpose with your consent
The information you provide may include your name, phone number, email address, message content, communication preferences, and other information you choose to provide.
2.2. Information Collected Automatically
When you use the Website, certain information may be collected automatically about your device and your interaction with the Website, including:
- IP address
- Device type
- Browser type
- Operating system
- Referring and exit pages
- Pages visited
- Time spent on pages
- Clickstream or Website interaction data
- Date and time information
- Cookies, log files, and similar technologies
We may use this information to operate, maintain, secure, analyze, and improve the Website and to better understand how visitors interact with our content.
2.3. Cookies And Tracking Technologies
We and service providers that support the Website may use cookies, web beacons, pixels, and similar technologies.
Cookies may be temporary session cookies or persistent cookies stored on your device for a longer period.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the Website.
We may also use services such as Google reCAPTCHA to help protect Website forms from spam, abuse, and automated submissions. Third-party services are subject to their respective privacy policies and terms.
3. How We Use Your Information
We may use the information we collect to:
- Respond to questions, inquiries, or requests you submit
- Provide information about hospice care and available services
- Communicate with patients, family members, caregivers, referral partners, or other individuals who contact us
- Coordinate appointments, visits, services, equipment, medications, or administrative matters when applicable
- Provide requested family support, bereavement information, or resources
- Send communications you have requested or consented to receive
- Maintain records of communication preferences and consent
- Operate, maintain, and improve our Website
- Analyze Website usage and performance
- Protect against fraud, misuse, security threats, or technical problems
- Comply with applicable laws, regulations, legal processes, and governmental requests
- Protect the rights, safety, and property of Aspen Grove Hospice and others
- Fulfill another purpose disclosed to you when information is collected
- Use information for another purpose with your consent
4. Disclosure Of Your Information
We may disclose personal information in limited circumstances, including:
- To service providers and contractors that assist us with Website hosting, technology, communications, analytics, security, or other operational functions
- To telecommunications carriers and communications technology providers when necessary to facilitate communications with you
- When required to comply with applicable law, regulation, legal process, subpoena, or court order
- When reasonably necessary to protect our rights, property, security, or safety or the rights, property, security, or safety of others
- In connection with a merger, acquisition, restructuring, transfer of assets, or similar business transaction, subject to applicable legal requirements
- At your direction or with your consent
We do not sell your personal information to third parties for monetary consideration.
Additional protections regarding mobile phone information and text messaging consent are described below.
5. SMS And Mobile Messaging Privacy
Aspen Grove Hospice may collect your mobile phone number and related information when you choose to communicate with us through text messaging or otherwise consent to receive text messages from us.
We may use this information to provide conversational communications between you and Aspen Grove Hospice.
5.1. How We Use Mobile Information
Depending on your relationship with Aspen Grove Hospice, your mobile information may be used to:
- Respond to questions or requests
- Follow up regarding hospice service inquiries
- Coordinate appointments or visits
- Support care-related or administrative communications
- Coordinate equipment, medications, or services
- Communicate with patients, family members, caregivers, referral partners, or other individuals who have requested or consented to communication
- Provide family support or bereavement-related communications
- Maintain records of your communication preferences and consent
- Facilitate and support the delivery of text messages
5.2. Mobile Opt-In Information And Consent
Mobile opt-in information and text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell, rent, or otherwise disclose mobile opt-in information or SMS consent to third parties for their own marketing or promotional use.
We may disclose information to telecommunications carriers, messaging platforms, technology providers, and other service providers when necessary to facilitate, deliver, or support communications with you.
Such providers may only receive information as necessary to perform services on our behalf or as otherwise permitted or required by applicable law.
5.3. Text Messaging Consent
Receiving text messages from Aspen Grove Hospice is voluntary.
Consent to receive text messages is not a condition of receiving hospice services.
Message frequency may vary depending on your communications and relationship with Aspen Grove Hospice. Message and data rates may apply according to your wireless service plan.
You may stop receiving text messages by replying STOP to a message from us.
For assistance, reply HELP or contact Aspen Grove Hospice at (720) 999-9854.
Additional information regarding text messaging is available in our Terms of Use and TCPA Consent, Privacy & SMS Communication Policy.
5.4. Healthcare Information And Text Messaging
Text messaging may not always be a secure method for communicating sensitive personal or healthcare information.
Please use discretion when sending sensitive information by text. When appropriate, Aspen Grove Hospice may recommend communicating through another available method for privacy, security, or clinical reasons.
Text messaging should not be used for medical emergencies.
If you are experiencing a medical emergency, call 911.
6. Healthcare And Sensitive Information
Because Aspen Grove Hospice is a healthcare provider, information you provide may in some circumstances relate to healthcare services or health-related matters.
Certain health information may be subject to additional protections under applicable federal or state healthcare privacy laws.
This Website Privacy Policy describes our general online privacy practices. It does not replace any Notice of Privacy Practices or other notices that may apply to protected health information handled in connection with hospice care.
If another privacy notice applies to particular healthcare information, that notice will govern our handling of that information to the extent required by law.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, meet operational needs, comply with legal or regulatory requirements, resolve disputes, or enforce applicable agreements.
When information is no longer reasonably necessary, we may delete, destroy, or anonymize it in accordance with our applicable policies and legal obligations.
8. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmission over the internet, electronic communication, or electronic storage can be guaranteed to be completely secure.
While we take reasonable measures to protect information, we cannot guarantee absolute security.
9. Children’s Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.
If we become aware that personal information from a child under 13 has been collected through the Website in a manner inconsistent with applicable law, we will take reasonable steps to address the information.
10. Third-Party Websites And Services
The Website may contain links to third-party websites, resources, or services.
Aspen Grove Hospice does not control the privacy practices, content, security, or availability of those third-party websites.
This Privacy Policy does not apply to information collected independently by third parties. We encourage you to review the privacy policies of any third-party websites or services you use.
11. Your Privacy Choices
Depending on applicable law and the circumstances, you may have choices or rights concerning certain personal information.
These may include the ability to:
- Request information about personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information when applicable
- Withdraw consent when processing is based on your consent
- Opt out of certain communications
- Update your communication preferences
Not all requests or rights apply in every circumstance, and certain information may need to be retained when required by law or for legitimate healthcare, operational, regulatory, or legal purposes.
To submit a privacy-related request, please contact us using the information in the Contact Us section below. We may take reasonable steps to verify your identity before processing a request.
12. Communication Preferences
You may opt out of promotional email communications, if any, by following the unsubscribe instructions contained in those communications.
You may opt out of text messages by replying STOP.
Opting out of one communication method does not necessarily prevent Aspen Grove Hospice from contacting you through another method when permitted or required by law or when necessary in connection with services you have requested.
You may contact us at (720) 999-9854 to discuss or update your communication preferences.
13. International Users
Our Website and services are primarily intended for individuals in the United States.
If you access the Website from outside the United States, information you provide may be transferred to, processed, or stored in the United States or other jurisdictions where service providers operate.
Privacy laws in those jurisdictions may differ from the laws in your location.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, communications practices, operations, services, or applicable requirements.
When we make changes, we will post the revised Privacy Policy on this page and update the Effective Date when appropriate.
We encourage you to review this Privacy Policy periodically.
15. Related Policies
For additional information regarding Website use and electronic communications, please review:
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or your communication preferences, please contact:
Aspen Grove Hospice
14001 E Iliff Ave #204
Aurora, CO 80014
Phone: (720) 999-9854
